You can submit a support request ticket to us anytime from here.
Alternatively, if you cannot log in to your account, you can submit a ticket by emailing us at support@wtfast.com.
Before you submit a ticket:
There are a few things you can do to prepare to help serve you better.
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Please visit this troubleshooting guide. 80% of our customers resolve their issues there.
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Prepare any screenshots or attachments to show us what you're seeing on your computer.
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Please include this info:
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What games are you playing?
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What is the city where you are playing the game(s)?
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What version of WTFast are you using? (Please send a screenshot)
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What is your operating system (version, build, and bits)? (Please send a screenshot)
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Have you tried using the auto-select? If yes, what servers do you get?
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Have you tried using the manual option? If yes, what servers have you tried?
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Are you getting any error messages? (Please send a screenshot)
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Are you experiencing any issues in-game?
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Is this happening on a different PC? (Please try using WTFast on a different PC if you have not tried it yet)
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When was the last time you experienced the desired results using WTFast? (Please provide an estimated date)
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Have you tried with a different ISP? Include the name of your Internet Service Provider (ISP)
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Thank you for using wtfast!
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