How to submit a support request

You can submit a support request ticket to us at any time from here.

Alternately, if you are unable to log in to your account for some reason, you can submit a ticket by emailing us at

Before you submit a ticket:

There are a few things you can do to prepare in order to help serve you better. 

  1. Before submitting a ticket, please follow this troubleshooting guide. 80% of our customers resolve their issues with this guide.
  2. Note your Operating System, and prepare any screenshots or attachments to show us what you're seeing on your computer.
  3. Other info that can help us to better help you includes:
    1. Your current wtfast version
    2. Were you using auto server select, or manual server select?
    3. Your city and country
    4. Name of your Internet Service Provider (ISP)
    5. Downloaded Logs from your wtfast client

Thank you for using wtfast!

Have more questions? Submit a request


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