Troubleshooting WTFast - Connection Problems

 

 

Having trouble using WTFast? Try these steps first 

Reset Winsock

 1. Open the command prompt. Access to the command prompt differs depending on which version you are using. 
-Windows 8/10: press the Windows key + X and select “Command Prompt (Admin)”. 
-Windows 7: Open the start menu and enter “cmd” into the search field. Right click on executable file "cmd.exe" and select “Run As Administrator”. 
2. A black box with a flashing cursor will open; this is the command prompt. Type “netsh winsock reset” and then hit then enter. 
3. Wait for the command prompt to run through the reset. When it completes, you will see the message “winsock reset completed successfully”. Restart your computer to finish.

Flush DNS 

1. Open the command prompt. Use the DNS flush command. Type ipconfig /flushdns and press Enter. A message will appear stating “Windows IP configuration successfully flushed the DNS Resolver Cache”. 
2. Exit the command prompt. Type "exit" and press Enter. This will close the command prompt.

Release and Renew your IP address 

1. Open the command prompt 
2. Type "ipconfig /release" in the command prompt window, press Enter, it will release the current IP configuration. 
3. Type "ipconfig /renew" in the command prompt window, press Enter, wait for a while, the DHCP server will assign a new IP address for your computer. 
4. Exit the command prompt. Type "exit" and press Enter, and then restart your computer.


Common Errors

If you notice an "Internet Connection Problem Detected" message that prevents you from logging into the WTFast application, please try the following:

1. Right click the WTFast icon in your Windows tray (lower right hand corner of your screen, by the date/time clock).

2. Click the "exit" option.

3. Run WTFast again by double-clicking the WTFast shortcut icon on your desktop.

4. If the problem persists, make sure that you actually have an Internet connection by browsing to your favorite website in your web browser.

5. If you are able to access websites in your web browser, and you are still unable to log into the WTFast application successfully, WTFast may be experiencing temporary connectivity or technical issues.

 

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