Error 408

Sometimes users experience the error 408 while trying to log in to the client PC Client and website.

PC Client:

Website:

If you experience this error, please try the following:

PC Client

Completely exit the client by going to your system tray, right-click on the WTFast icon, and click 'Exit' on the menu. Then: 

• Press Windows key + R on your keyboard to open run command

• Type: %localappdata%

• Press ‘Enter key’ or ‘Ok’ button

• Delete the "AAA_Internet_Publishing_I" folder

• Try logging in to WTFast again 

Website

• Clear cache/cookies on your current browser

• Restart browser

• Try to log in again

If those steps don't solve it, try them using “Incognito” or “Private” mode on your browser and try using a different browser like Google Chrome, Mozilla Firefox, Microsoft Edge, and Apple Safari.

If the error persists, please send an email at [e-mail] with a detailed explanation of your experience and include the following reference number: 115144.