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If you have a billing-related concern, please use "NA" in all the fields. Please enter the details of your request. A member of our support staff will respond as soon as possible. Note: Attachments may include the following supported file formats: .jpeg .png .txt .zip .rar .pdf If possible please record a video of your issue using this tool: https://screenapp.io/#/recorder Note: You can send us the video file directly or if the file is too big you can upload it to YouTube and send us the link.

Please type the name of the game(s) you need assistance with.

Please indicate the servers you see connected.

It´s always a good idea to try using a different PC to check if the issue persists in a different device.

To do so: 1. Select the Start button > Settings > System > About. 2. Open About settings 3. Under Device specifications > System type, see if you're running a 32-bit or 64-bit version of Windows. 4. Under Windows specifications, check which edition and version of Windows your device is running. If possible, please send us a screenshot.

The version of the client is located in the upper-right corner of the PC client.

If "Yes", we kindly ask that you include a screenshot of the error message.

Please provide an estimated if you don´t know the exact date.

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