Troubleshooting common connection problems

Are you having trouble using wtfast? Here are a few standard solutions for troubleshooting to try first.

Make sure the following has been taken care of: 

  • Allow wtfast through your antivirus and firewall. 

  • Install the latest updates and network drivers for your PC.

  • Run your Windows account/user as an administrator and make sure that your account has such privileges. 

Open the command prompt (screenshots taken on Windows 10, steps are the same for Windows 7/8/10, though).

  • Press the Windows key

     e2c2ae0e-5567-41be-b8ea-10e9451e3b36.png
  • Type 'cmd':

     3c4604a3-b0ac-4dce-a219-9f84b8a10042.png
  • Right-click the Command Prompt shortcut and select "Run as Administrator" from the drop-down menu:

     b7fd52cc-d076-4a92-948e-c0d05f6d407a.png
  • A black box with a flashing cursor will open; this is the command prompt:

     934b32cb-4f05-4736-93cd-357ad5c69253.png

Release/Renew your IP address and flush DNS:

  1. Type "ipconfig/release" (without quotes) in the command prompt window:

     211d4222-d032-4635-bf6b-41a2379fddf4.png

    Press Enter, it will release the current IP configuration. 

  2. Type "ipconfig/renew" (without quotes) and press Enter. Wait for a while; the DHCP server will assign a new IP address for your computer. 

  3. Type "ipconfig/flushdns" (without quotes) and press Enter. A message will appear stating, "Windows IP configuration successfully flushed the DNS Resolver Cache." 

  4. Close the Command Prompt and attempt to make a connection with wtfast. If the issue persists, please try the next step.

Reset your Network Adapter through Command Prompt (Winsock Reset

  1. On the command prompt, type "netsh winsock reset" (without quotes) and then press enter. 

  2. Wait for the command prompt to run through the reset. When it completes, you will see the message "Winsock reset completed successfully."

  3. Type "netsh winhttp reset proxy" (without quotes) and press enter. 
  4. When it completes, restart your computer to finish. 

  5. After restarting, try connecting through wtfast again.    

Common Errors

If you notice an "Internet Connection Problem Detected" message that prevents you from logging into the wtfast application, please try the following:

  1. Right-click the wtfast icon in your Windows tray (lower right-hand corner of your screen, by the date/time clock) and click the "Exit" option.

     d565291f-9632-4352-b9f2-53b40beb4cbe.png
  2. Run wtfast again by double-clicking the wtfast shortcut icon on your desktop.

  3. If the problem persists, make sure that you have an Internet connection by browsing your favorite website in your web browser.

  4. If you can access websites in your web browser and are still unable to log into the wtfast application successfully, wtfast may be experiencing temporary connectivity or technical issues. 

For more help, feel free to use this guide to submit a support request.

 

Have more questions? Submit a request

0 Comments

Article is closed for comments.