Troubleshooting common connection problems

Having trouble using WTFast? Here are a few common solutions for troubleshooting to try first.

Make sure the following has been taken care of: 

  • Allow WTFast through your antivirus and firewall. 
  • Install the latest updates and network drivers for your PC.
  • Run your Windows account/user as an administrator and/or make sure that your account has such privileges. 

Open the command prompt. Access to the command prompt differs depending on which version you are using. 

  • Windows 8/10: press the Windows key + X and select “Command Prompt (Admin)”. 
  • Windows 7: Open the start menu and enter “cmd” into the search field. Right-click on executable file "cmd.exe" and select “Run As Administrator”. 
  • Windows XP: Why are you still using Windows XP? ;)

A black box with a flashing cursor will open; this is the command prompt.

Release/Renew your IP address and flush DNS:

  1. Type "ipconfig /release" in the command prompt window, press Enter, it will release the current IP configuration. 
  2. Type "ipconfig /renew" in the command prompt window, press Enter, wait for a while, the DHCP server will assign a new IP address for your computer. 
  3. Type ipconfig /flushdns and press Enter. A message will appear stating “Windows IP configuration successfully flushed the DNS Resolver Cache”. 
  4. Close the Command Prompt and attempt to make a connection with WTFast.  

Reset your Network Adapter through Command Prompt (Winsock Reset

  1. On the command prompt, type “netsh winsock reset” and then hit then enter. 
  2. Wait for the command prompt to run through the reset. When it completes, you will see the message “Winsock reset completed successfully”.
  3. Restart your computer to finish. 
  4. After restarting, try connecting through WTFast again.    

Common Errors

If you notice an "Internet Connection Problem Detected" message that prevents you from logging into the WTFast application, please try the following:

  1. Right-click the WTFast icon in your Windows tray (lower right-hand corner of your screen, by the date/time clock).
  2. Click the "Exit" option.
  3. Run WTFast again by double-clicking the WTFast shortcut icon on your desktop.
  4. If the problem persists, make sure that you actually have an Internet connection by browsing your favorite website in your web browser.
  5. If you are able to access websites in your web browser, and you are still unable to log into the WTFast application successfully, WTFast may be experiencing temporary connectivity or technical issues. 

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